Support

Questions, a file that won't convert, or an idea? Email info@fatshiba.com. A person reads every message.

Common questions

Why can't I pick WebM, MKV or AVI?

iPhone's built-in video engine doesn't write those formats yet. MP4 plays almost everywhere and is the best substitute.

Where do my converted files go?

They are kept in Your Work inside Plup. From there you can share them, or save them to Photos or Files.

Does Plup upload my videos?

No. Everything is converted on your iPhone.

How do I restore Plup Pro on a new iPhone?

Open the Plup Pro screen and tap Restore Purchases, signed in with the same Apple Account you bought it with.

How do I cancel a subscription?

Open the Settings app, tap your name, then Subscriptions, and choose Plup. Deleting the app does not cancel a subscription.

How do I get a refund?

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.